Booking Conditions | WeekendGoWhere Singapore

• Booking Conditions

Passengers are deemed to have read, understood and accepted the following booking conditions.

It is the passenger's responsibility to ensure that he/she has a valid international passport with minimum six months validity from the date of departure. Relevant visa and vaccinations may be required. Enough time must be given for the application of visa prior to departure. Please note that the issuance of visa is subject to approval by the respective embassies. The visa fee is non-refundable. You are responsible for your own eligibility of exit permit for National Service (Including those National Servicemen or Reservists).

Travel Insurance
We strongly recommend all customers to purchase personal travel insurance to cover loss of deposit, baggage, personal accident, injury, illness and others. We will not be liable for any accidents, loss or damage.

Amendment, Cancellation and Refund
For Travel Packages (except Air Tickets, Cruises & Yacht):
Any amendments requested will be subjected to the approval of the suppliers or resort side. If approved by them, an administration fee of S$10/person will be charged accordingly.

Cancellation of booking should be made in writing or in person to avoid any misunderstanding. Any cancellation is also subjected to resort and/or hotel's approval. In addition, the following cancellation charges will apply:

Cancellation Notice Received
(Excluding Public Holidays and peak periods)
Cancellation Charges
(If any contradiction, the higher charge shall apply)
14 days or more prior to departure Free Cancellation
7 - 13 days 15% of travel fare
2 - 6 days or less 25% of travel fare
Less than 2 days No cancellation is allowed (but you can talk to our travel consultants and we will try our best to help you).

No refund or cancellation are allowed for travel packages booked during Public Holidays and/or peak periods.

No refund or exchange can be made in respect of accommodations, meals, sightseeing tours, transport or any other services that are included in the travel fare but not utilized by tour members. However, it is transferable.

For Air Ticket: Special Promotional Tickets of no refund value must be paid in full upon booking. All amendments made by passengers are solely at his/her own risk. For any amendment made, administration fee will be charged accordingly (subject to airline's approval).

For Cruises and Yacht: No refund and/or cancellation is allowed.


  • Customs duties, visa, excess baggage charges, and other services fee.
  • Travel and personal insurance, laundry, beverage, room services etc.
  • Tipping gratuities to the driver, tour escorts and all items of a personal nature.


ZWOO MOBILE PTE LTD - WEEKENDGOWHERE SINGAPORE and its associated agents act only as agents for the passengers and transportation companies, entertainment and meal suppliers and other principals involved in the tour. All tickets, vouchers, and documents issued are subject to the terms, conditions, and contracts under which such transportation and other services are provided. Our company and its agents and representatives are not responsible and expressly disclaim any liability for any injury, illness, damage, loss, delay, accident or irregularities that may be caused to person or property and all bookings are subject to the usual terms, conditions, and contract of the owner or operator of the service involved.

ZWOO MOBILE PTE LTD - WEEKENDGOWHERE SINGAPORE is not liable for any offers and/or promotions in the event that any third party platforms and/or resorts and/or hotels conduct their own internal offers and/or promotions. It is fully in the customer's due diligence as a consumer to purchase what is deemed best for them.

ZWOO MOBILE PTE LTD - WEEKENDGOWHERE SINGAPORE does not accept any liability in contract or in tort in- any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by events which are beyond its control, or which are not preventable by reasonable diligence on its part including but not limited to war, civil disturbances, fire, floods, unusual severe weather, acts of God, acts of government or other authorities, accidents to the failure of machinery or equipment or industry action.

The transportation companies or firms shall be exempted from all liability in respect of any detention, delay, loss, danger, sickness or injury, by whomever caused and of whatever kind of occurring of or to the passenger at any time when the passenger, is not on board a carrier or conveyance used or operated by the transportation companies and firms.

The Company reserves the right to require any person to withdraw from the tour if he/she appears likely to endanger the health, safety or impair the comfort and enjoyment of others in the tour. The Company shall be under no further liability thereafter to any person.

ZWOO MOBILE PTE LTD - WEEKENDGOWHERE SINGAPORE reserves the right to make minor and necessary adjustments to the travel itinerary at any time in order to ensure smooth service delivery for the customer in the event that unforeseen circumstances arise.

ZWOO MOBILE PTE LTD - WEEKENDGOWHERE SINGAPORE is not liable for any offers and/or promotions in the event that any third party platforms and/or resorts and/or hotels conduct their own internal offers and/or promotions. It is fully in the customer's due diligence as a consumer to purchase what is deemed best for them.


  1. Fares shown are those current at the time of the publication of the brochure or the price lists which forms part of the brochure. It is therefore subject to change with or without notice due to an increase in airfares, other transport costs, hotels rates, exchange rates, and government tax etc.
  2. In the event that wrong fares have been quoted, we reserve the right to fully refund the amount paid by the customer. The Company shall not be held liable for any contingent costs incurred by the customer arising from the cancellation. No further dispute will be entertained.
  3. The customer should be aware that when a deposit is paid, all arrangements are still subject to confirmation. When arrangements are unable to confirm, we'll reserve the right to provide similar arrangements. Any expenses incurred should be borne by the customer. The Company shall not be liable for any further responsibilities.
  4. ZWOO MOBILE PTE LTD - WEEKENDGOWHERE SINGAPORE shall not be held responsible to any person for the deportation or refusal of entry by Immigration Authorities of tour members resulting from possession of unlawful items or holding improper travel documents or other cause or whose behavior and activities are considered as subversive by the foreign government concerned.
  5. No guides, tour leaders or other employees or agents of this Company is authorized to commit the company to any liability whatever and the Company will not be bound by any statement or representation unless it is written and signed by management executive or any authorized member of the Company.
  6. Our staffs are employed to perform their duties. Any verbal/physical abuse towards them will not be tolerated. The management reserves the right to request such persons to leave the premises, further action may be taken.


All claims against the Company must be in writing within two weeks after completion of the trip. All disputes if any will be subject to the Singapore Court of Law. All terms and conditions mentioned above cannot be altered or waived except in writing by a General Manager or Director of the Company.


According to the guidelines set by the Singapore Tourism Board, Weekendgowhere/Cruisegowhere/Fanshuyou would recommend all travelers to purchase travel insurance if your purchase value is above S$500. AIG Travel Guard is our preferred insurance partner and will provide you with the peace of mind during your holiday. While travel insurance is not compulsory, it offers some protection should there be a need to change, modify or cancel your travel plan due to health, loss of luggage, missed connection, insolvency of the travel agent, etc. We would appreciate it if you let us know your preference.